Overview & Reviews

User Reviews:

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  Bad VW Service - 2017 Volkswagen Jetta
  By temnek@hotmail.com - August 25 - 1:55 pm

  Budget vehicle to get from A to B. Cheap interior. Ive leased it because this is my first VW. Ive heard from friends that VW service is bad. When you lease a car, most of the services shall be free. Not with VW. Dealer (Kings VW in Gaithersburg MD) tells me that NOT EVERYTHING IS COVERED UNDER THE WARRANTY. And I get "contact VW on the phone" , and " we are not fixing this for free". And I dont visit a dealer anymore. Not changing oil (dealrs fee is $86 + tax). Nope. I am going back to Toyota, when your Toyota dealer has free coffee, juice, and water while I am waiting and the oil changes are $19.99 + tax ( I miss those days). Ive leased 3 Toyotas in the last 10 years. Toyota people are great. I have 9K miles to go and when I go, I never buy or lease another VW.

• 

  Bad VW Service - 2017 Volkswagen Jetta
  By temnek@hotmail.com - August 25 - 1:55 pm

  Budget vehicle to get from A to B. Cheap interior. Ive leased it because this is my first VW. Ive heard from friends that VW service is bad. When you lease a car, most of the services shall be free. Not with VW. Dealer (Kings VW in Gaithersburg MD) tells me that NOT EVERYTHING IS COVERED UNDER THE WARRANTY. And I get "contact VW on the phone" , and " we are not fixing this for free". And I dont visit a dealer anymore. Not changing oil (dealrs fee is $86 + tax). Nope. I am going back to Toyota, when your Toyota dealer has free coffee, juice, and water while I am waiting and the oil changes are $19.99 + tax ( I miss those days). Ive leased 3 Toyotas in the last 10 years. Toyota people are great. I have 9K miles to go and when I go, I never buy or lease another VW.

• 

  Handling is not very good. Reliability issues - 2017 Volkswagen Jetta
  By Mike - November 3 - 11:35 am

  Highway driving does not feel safe. Car is not handling well on speeds over 75 mp/h (I drive fast in the morning to pass traffic). Car feels like floating on the road with steering wheel is not responsive at all. Is this an electric motor drive? Tires are new, pressure is according to the VW recommendations. I used to have 2010 VW Jetta 2.5 and when it wasnt in the shop , it was driving extremely straight on the highway. Unfortunately, I didnt test a car on the highway during my initial test drive. Another problem with 2017 model is its automatic transmission: it is slipping from 1 to 2 and when Im slowing down at the traffic light from 2 to 1. On the highway it does it too but shifting to Sport helps. Anyways, strange suspension and possibly new drivetrain-related problems. Dealer now said that "turbo is not reliable and usually you need to change it at around 100,000 miles... but you just trade this car and well get you a new car!" Knowing how expensive VW service is, it is freaking me out. Someone here has mentioned similar problems. What should I do with a car? Its currently under 15,000 miles. Please advice.

• 

  Handling is not very good. Reliability issues - 2017 Volkswagen Jetta
  By Mike - November 3 - 11:35 am

  Highway driving does not feel safe. Car is not handling well on speeds over 75 mp/h (I drive fast in the morning to pass traffic). Car feels like floating on the road with steering wheel is not responsive at all. Is this an electric motor drive? Tires are new, pressure is according to the VW recommendations. I used to have 2010 VW Jetta 2.5 and when it wasnt in the shop , it was driving extremely straight on the highway. Unfortunately, I didnt test a car on the highway during my initial test drive. Another problem with 2017 model is its automatic transmission: it is slipping from 1 to 2 and when Im slowing down at the traffic light from 2 to 1. On the highway it does it too but shifting to Sport helps. Anyways, strange suspension and possibly new drivetrain-related problems. Dealer now said that "turbo is not reliable and usually you need to change it at around 100,000 miles... but you just trade this car and well get you a new car!" Knowing how expensive VW service is, it is freaking me out. Someone here has mentioned similar problems. What should I do with a car? Its currently under 15,000 miles. Please advice.

• 

  Same transmission problem - 2017 Volkswagen Jetta
  By costine1985@gmail.com - November 22 - 8:02 am

  I just got back from trip from Ohio to D.C. At some point I was not sure if the car will make it back. Cruise control actually wont control a car while driving down the hill (long downhill areas in PA state if you dont take I-70 toll). On up-hill driving the transmission is slipping (with and without cruise control). It was slipping this morning too while driving on flat surface. It didnt happen before. I took Jetta to VW dealer and "they will investigate it... but most likely this is nothing... ". This is third dealer. Two dealers didnt want to take a car and didnt want to "investigate" the transmission issue. So, Ive got "nothing" and I am just wasting peoples time? Another issue: Front Rotors are made of cheap metal and it will wobble. I am leasing Jetta because I wanted to see if they fixed previous issues. VW didnt. VW is still just a neat looking car with low reliability. I need to talk to someone with same issue! Random JettaTSI drivers Ive talked to, all had manual transmission because they did have Automatic transmission failures in the past. This is my first VW. Why would you buy another VW if it failed? Hope this car will break and Ill end up the lease and Ill get Japanese car. One more thing: do not use synthetic Mobil because it wont like it. Search for dealer with oil change coupons instead (here in D.C. its $46 - same you will spend at Walmart plus your time). Dealer has good oil. Good oil is important for these engines because VW has plastic parts inside such as chain tensioner. How long will this part last?

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  Dont buy it - 2017 Volkswagen Jetta
  By Victor - September 15 - 2:24 am

  At about 10,000 miles auto-transmission started making funny clunk sound and at 25,000 miles transmission started slipping even more. VW dealer said "its normal" and mechanic said: "they all do loose their transmission". This is my leased vehicle. In the mean time I bought Golf Rabbit 2.5 (4 doors) and its transmission died on me next day I registered it. While test driving it, I am thinking: this is normal clunk. Both transmissions are NOT serviceable (there is no hole to add oil or check the transmission fluid level). I traded-in "Rabbit" for Mitsubishi Outlander Sport. I am going to terminate Jettas lease soon. No more VWs or any other Euro brands (last mistake was SAAB). Yes, they look cute but reliability is zero. Services are expensive: oil change is $86 + tax. If you dont change oil at VW dealer, they will void your Warranty, they said.

• 

  Dont buy it - 2017 Volkswagen Jetta
  By Victor - September 15 - 2:24 am

  At about 10,000 miles auto-transmission started making funny clunk sound and at 25,000 miles transmission started slipping even more. VW dealer said "its normal" and mechanic said: "they all do loose their transmission". This is my leased vehicle. In the mean time I bought Golf Rabbit 2.5 (4 doors) and its transmission died on me next day I registered it. While test driving it, I am thinking: this is normal clunk. Both transmissions are NOT serviceable (there is no hole to add oil or check the transmission fluid level). I traded-in "Rabbit" for Mitsubishi Outlander Sport. I am going to terminate Jettas lease soon. No more VWs or any other Euro brands (last mistake was SAAB). Yes, they look cute but reliability is zero. Services are expensive: oil change is $86 + tax. If you dont change oil at VW dealer, they will void your Warranty, they said.